The guest journey
See TastingRoom.ai in action
From the first question to the next great bottle. See how every conversation brings you closer to your guests.
A closer look at TastingRoom.ai
Watch the demo for a look inside the experience, then explore the guest journey below.
01 / The arrival
A warm welcome
A visitor lands on your site. Instead of a sterile grid of bottles, they’re met by the concierge — and simply state their intent.
“I’m looking for a bold red for a dinner party tonight…”
02 / Discovery
The dialogue
The concierge builds a deep tasting profile for every guest — capturing taste attributes, feedback, and purchase history in real time, all in natural conversation.
03 / Recommendations
Curated selections
2019 Syrah Reserve
“Rich dark fruit and pepper to complement your grilled duck menu.”
Example selection
Select bottle
2021 Estate Chardonnay
“Oak and acidity in balance, for those who prize structural elegance.”
Example selection
Select bottle
Terra Obscura Red
“For the adventurous: a bold, unconventional blend from our hidden blocks.”
Example selection
Select bottle04 / Checkout
Seamless integration
Guests choose their wines with the concierge, then complete their purchase through your store’s secure checkout.
Example order
05 / Follow-up
The relationship begins
Post-purchase, the concierge checks in: “What did you think of the Syrah?” That feedback is fuel for their personal taste profile.
“It was fantastic. Loved the spice — maybe a touch less oak next time?”
06 / Evolution
Taste profile evolution
07 / Customer intelligence
The ultimate benefit
A deep tasting profile for every guest — taste attributes, feedback, and purchase history, refined in real time.
Ready to elevate your tasting room?
Join the wineries using AI to forge deeper human connections.